Our delivery period for any tangible items on all UK orders stands at 3-4 working days. International shipping for tangible items can vary between 7-14 working days. Delivery period excludes weekends and bank holidays.
Our services are diverse and are tailored to suit our clientele and the service they require. For example: Events and courses are delivered at fixed times throughout the year whilst graphic design services have an average delivery date of 3 days.
Customers can get in touch directly to enquire a delivery date of the service they seek.
Our products are shipped from the U.K, from our retail HQ in London. In some instances, we may have a method of "drop-shipping" implemented where the order is processed by us but fulfilled by our third party associates.
Though we can assure you that we take tremendous effort into ensuring all your items are packaged well, accidents can and do happen. Don't worry, rest assured that we will send out another package right away. Just make sure to take a picture of all products you've received within 24 hours of accepting your delivery and email them to: firstname.lastname@example.org.
Alternatively, if you prefer, we would more than happily process a refund.
We have a 30 day return/exchange policy on all items.
All tangible products that are for consumption or application may be returned as long as they remain unopened and in their original packaging. Garments may be returned with due reason (size, standard satisfaction etc) as long as there is no visible damage to the item. A full refund will be allocated to the customer upon reception of the returned items.
An exchange can be conducted across all products.
i. Graphic Design and Web Management: Once an order has been delivered and accepted by the customer no refund is due to the customer. If a customer decides to retract an order after 24 hours of processing a request, the customer can receive up to 40% of their cost back.
ii. Cupping Therapy Courses: All our course costs are inclusive of a £100 deposit. A customer may request a refund at any point, however the deposit fee will not be refunded.
iii. Photography: Photography bookings can be cancelled with up to 7 working days notice for a full refund, otherwise the customer can receive up to 40% of their cost back.
iv. Catering: Our catering services can be cancelled with up to 7 working days notice for a full refund, otherwise the customer can receive up to 40% of their cost back.
Our customers safety whilst online is a priority - we use PayPal and Secure SSL Encryption to process all payments. Your credit/debit card information is encrypted and unavailable for any of our team to view. We are recognised store by Google and are happy to provide any authentication you might need to feel safer. If you wish to address any further queries or concerns, please click here to get in touch.
Unfortunately at this moment in time, the only secure method of checking out is via our current payment services. Alternatively, you can visit us directly at our London HQ with a pre-arranged appointment for a secure cash payment. In the near future, we look forward to initiating Western Union payment methods.
At The Suuk, we have a robust fraud check team who scrutinise each and every order to ensure its legitimacy for the safeguarding of our customers, staff and stock. We have high standards for online safety and want to safeguard any misuse of credit cards by catching them upfront. In rare occasions, your order could be flagged for various reasons and will be on hold until authorised by your bank or our fraud-check representatives. This will only occur during your first purchase with us. If you wish to avoid this, we highly recommend checking out with PayPal.
Possible reasons for flagging:
Billing address/name differs to shipping address/name
We are more than happy to receive drop-shipping proposals from companies across the world and have our very own model for drop-shipping available. We only seek the best of the best when it comes to partnerships and products must be in alignment with the quality and theme of what we supply.